Baler Parts Success Story
Almost unheard of in our industry, Harmony guarantees parts availability for up to 20 years after the manufacture date of a piece of equipment. This helps to provide confidence that your equipment will not quickly become obsolete and that you will be able to use and service it long into the future. But what happens when your baler is over 30 years old and still running efficiently but need a replacement part? With Harmony Enterprises’ long lasting wide range of recycling balers and trash compactors, this is more common than you might think. This baler parts success story shows how Harmony’s baler parts availability & employee dedication are second to none!
Parts Replacement On An Old Model
This issue came up when a customer contacted us needed a door replacement on a model of baler we do not manufacture anymore, a Harmony HP60, believed to have been manufactured in the mid-to-late 1980’s. While Harmony does not ensure parts replacement beyond 20 years, we made an exception for this customer and decided to help them out, since the rest of the baler is working without issue.
It quickly came to our attention that some of the old model prints and jigs for this machine had been archived and that our talented welding staff did not have experience producing the doors for this unique mill-sized baler.
Dedicated Employees To The Rescue
Harmony employees are dedicated to their career, community, culture, & company. They represent our core values and work to ensure our customer’s complete satisfaction. This sense of dedication and commitment to the Harmony brand continues long after retirement, as exemplified by welder, Carl Ernst.
Carl retired in 2021 after 42 years of dedicated service as a welder with Harmony. He was one of the leading welders on staff when Harmony produced several HP60 balers during the 1980’s and 1990’s. When he heard of the need to make a replacement door to help out a customer, Carl jumped at the chance.
Working with our current welding and production teams, Carl helped to ensure that the door form, fit, & function was to specification and shared his vast knowledge with our team, confirming our prints and records. With his, and everyone’s help, our customer will have a functioning door and be able to use their recycling baler long into the future!
Share Your Baler Parts Stories With Us!
Do you have a baler parts success story to share with us? Have an older baler you would like preventive maintenance done on or need help deciding whether it needs to be replaced? Or, do you need baler parts or service? Harmony is here to help! Call us at (507) 886-6666 or fill out this simple form today!