Harmony Testing Digital Owner’s Manuals
As the manufacturer of over 40 models of quality, long lasting recycling balers and trash compactors for over a half-century, Harmony Enterprises gets many calls and emails from customers requesting additional copies of owner’s manuals. Whether they get dirty, torn, or misplaced, its a common thing for manuals to get lost. To help with this problem, Harmony is beta testing digital copies of equipment manuals through the use of a QR code on a select number of vertical baler models this summer.
Not only is this a great way to provide you immediate access to your new baler manual, its also environmentally conscientious, potential saving on a large quantity of paper each year!
What Is A QR Code?
A QR code (short for “quick response code”) is a type of two-dimensional machine-readable optical image that contains information specific to the labelled item. QR codes works similarly to barcodes at a grocery store. Each code is made up of black squares and dots which represent different pieces of information. When they are scanned, the patterns create some type of action. Most often, they are scanned by a camera on a cell phone and take the user to a linked website URL.
The code to the left is an example of a QR code that takes you to Harmony’s SmartPack Automatic Compactor product page. In the case of Harmony’s test QR codes for digital owner’s manuals, the scanned code takes the user to a link that houses a pdf version of the equipment manual for their model and serial number of vertical baler. This URL is mobile responsive, making it extremely easy to read and scroll through on any device. Harmony will continually update these manual links for any changes in the manuals.
Where Are The Test QR Codes Located?
We know that these QR codes need to be easily accessible, so we put the large decal on the front of the baler. We also know that over time, decals can become worn, especially on the loading door of a baler. So, we also put one inside the cover of the electrical box on the side of the baler. This give you multiple places to scan the code.
Can I Still Get A Paper Copy Of My Manual?
If you are one of the test customers receiving the QR code for their baler manual, there are still a couple of ways you can get a printed copy of your manual. You can save the pdf version to your Google Drive, phone notes, or send it via email or text to other devices.
The pdf version is fully printable and you can print as many copies as you need for your business.
If you need help getting a printed copy, our friendly Customer Service department can walk you through this process. And as always, you can request a hard copy manual be sent to you via mail.
If you are a customer with this test digital owner’s manual, we welcome any feedback on the efficiency, sustainability, and time savings this innovative solution provides. Call us at (507) 886-6666 and share your experience with us!