Reliable Baler And Compactor Service & Parts
When you need your baler, compactor, or liquid extraction equipment shipped, installed, or serviced, you need a reliable partner to help you diagnose & troubleshoot, order and ship parts, and install or repair your equipment in a timely manner. Downtime of waste handling and recycling equipment means money lost, so you need quality service from trained professionals, fast.
Harmony Enterprises, Inc. has a dedicated knowledgeable customer service and parts team, 24-hour availability, in-house technical support, and a strong network of baler and compactor technicians across the United States.
15 Reasons To Choose Harmony For Baler & Compactor Service Or Parts
Customer Service Manager, Lindsey Barrett
1. 24/7 Customer Service
We know that equipment downtime costs your business money. Our job is to get your equipment up and running as soon as possible. Our typical office hours are 7am-5pm Monday thru Friday, but we also have 24-Hour , 7 days a week Emergency Hotline availability at 888-284-6691 that you can contact outside of regular business hours. Typically, our service contractors can be at your location in 24 hours or less.
2. Service And Parts On Any Brand Of Equipment
One of the great things about using Harmony Enterprises is that you only need to contact one company for all your baler and compactor service and parts needs! Harmony Enterprises can assist with technical support, diagnostics, repair, preventive maintenance, or parts for any brand of recycling and waste management equipment. We know the ins-and-outs of all balers and compactors – not just Harmony Enterprises’ equipment. We are able to troubleshoot other manufacturer’s equipment to get you parts for that equipment. As part of our dedication to you, and our expertise in this industry, we want to make it easy for you to get your equipment up and running again.
Our on-site service technicians can help you troubleshoot your equipment
3. In-House Technical Support and Troubleshooting
Harmony Enterprises has in-house service technicians who are dedicated to answering those tougher, more technical service calls. With an ability to troubleshoot and ask the right questions, they are able to help customers with the most technical issues with their balers or compactors over the phone or via video conferencing. If needed, he will line up baler service or parts to be ordered, or a service contractor to visit the site to do the equipment repairs.
4. Large service coverage area
We may be located in Minnesota, but we have a full network of equipment compactor and baler service companies across the U.S. so that when you need your baler or compactor serviced, we can get a technician to your site quickly. They can help you with equipment repair, replacement parts, and can return to your location to follow-up as needed.
5. Timely Service Dispatch
Not only do we provide 24/7 customer service where you can reach us when you need to, our team of customer service professionals work tirelessly to make sure that you receive your service confirmation in a timely manner.
6. Frequent Communication of ETA’s & Service Updates
Using the latest in service management technology, our team will communicate with you through every step of the process through phone calls, emails, photos, and document uploads so that you are made aware of any updates and can make the most informed decisions possible about your equipment. Through this frequent communication, you won’t have to wonder when you can expect parts or service work ETA’s and can schedule your operations accordingly.
7. Parts Availability
Harmony Enterprises, Inc. guarantees that we will maintain part availability for our balers and compactors up to 20 years from the date of manufacture. This means that you do not need to worry about parts accessibility or items becoming obsolete.
Harmony’s VC100 Vertical Compactor installed at a retail store location in Garland, Texas.
8. Accurate Estimates
Harmony provides accurate and timely estimates for both Harmony service and parts. These estimates are always fair, affordable, and represent our commitment to serving our customers with honesty and integrity.
9. Coordinating Installation and Freight
When you order a new baler or compactor, our customer service department is here to help make the job as quick and easy as possible. One way that we do this is by arranging for both the freight and installation of the equipment, so that it is practically a turn-key solution.
10. Affordable Competitive Service Rates
Harmony understands the investment you have in your waste handling and recycling equipment. We work with our network of technicians to ensure that you are offered affordable and competitive service rates in your area.
11. Service Safety Protocols
In this era of virus resiliency and safety mandates, business owners need to be extra cautious about employee and customer safety. Harmony technicians practice social distancing and mask protocols when providing their industry leading service. This helps to keep everyone, including them, safe from viral spread or other health concerns.
12. On-site Tech Communication
While on site, our technicians will talk with your managers or operations personnel about what they see, their plan of action, or progress on the job. This same information is shared across the service network, but gives your on-site employees peace of mind of what is actually going on from boots on the ground.
Our M60CB Carboard Baler is the gold standard in a mill sized cardboard baler
13. Tech Compliance & Geo-fencing
Harmony Enterprises service techs comply with your company’s requirements for signing in or geo-fencing. We understand that different businesses use different methods for safety, security, and KPI’s and we will work with you to make sure that those are respected while getting your equipment up and running.
14. Harmony Customer Service Improvement
Harmony Enterprises listens to our customers and values the feedback they offer. We use our customer surveys for continual improvement as part of our ISO process. Its through our building of long term relationships with our customers that we can grow to understand how to serve them better.
15. Harmony Customer Service Evaluations
Harmony regularly evaluates its service partners to ensure the highest professional performance. We also use the same evaluation tools on our vendors and suppliers to ensure timely receipt of parts, quality of product, and cost savings for our customers.
Need service or parts for your baler or compactor?
We gave you 15 reasons why you should rely on Harmony Enterprises for baler or compactor service and parts.
But one of the most important ones is that when you work with Harmony, you will be able to talk with knowledgeable company with decades of industry experience.
Why call anyone else? Call the team you know that you can rely on for fast, affordable service and parts for your baler or compactor, Harmony Enterprises Customer Service
GET SERVICE NOW:
- 888-284-6691 (Inside the U.S.)
- 507-886-6666 (Outside the U.S.)
- Email us at [email protected]
Please have the following information ready for the fastest service: Model, Serial Number, Part Number (if you need a part and have the Owner’s Manual), and a description of the item(s) or service needed.
GET REPLACEMENT PARTS NOW:
- 888-284-6691 (Inside the U.S.)
- 507-886-6666 (Outside the U.S.)
- To Order Parts Online, Please Fill Out This Simple Form
How can we help you today?
Call or email Harmony’s Customer Service, the solutions provider for waste handling and recycling!
