Marketing professionals spend a lot of time identifying pain points for customers and blogging about how their company’s products and services can provide the right solution for those problems. This is especially true in the waste handling and recycling industry.
While product solutions are important, its the next step in the sales process that is sometimes overlooked. The quality of delivery and installation has almost as much of an impact on customer satisfaction as the product itself. This can be especially true when dealing with expensive industrial equipment that needs to be delivered and installed in an urban location.
Urban equipment installation can be difficult, as many locations have limited street access, building entry constraints, operational height restrictions, and power supply limitations.
Two important items can help to ensure a successful urban equipment installation:
- The equipment ordered must be able to be moved easily and safely, fit through most doorways, and be able to plug in to normal electrical service.
- The installer must have hauling equipment that can be easily maneuvered through busy narrow streets, a method of safely and quickly unloading the baler as closely to the installation location as possible, technicians that are capable of moving the equipment from street level into the operating area inside the business, the ability to connect the unit to the power supply, and be able to train the customer on proper operation of the equipment. All of this must be done in a courteous way that is not intrusive to the business or neighboring businesses during normal operating hours.
Recently, Harmony Enterprises partnered with an installer from Philadelphia to deliver and install a M42BC Vertical Cardboard Baler. Consolidated Industrial Services has delivered and installed quality Harmony equipment for several years.
The CIS team not only met all of the criteria listed above, they exceeded expectations with their efficiency and professionalism. Their dedicated staff was able to unload the baler during peak hours, push it down the sidewalk, and into the operating area of the retail chain customer in a matter of minutes! This install consisted of the perfect marriage between the right equipment and a competent installer.
The M42BC stockroom baler is the perfect piece of equipment for urban recycling. It creates a consistent 42″ bale with a manageable weight of up to 180 lbs of corrugated cardboard. It is shipped with high grade casters that can easily roll on smooth surfaces, while its low profile allows it to fit through a 3′ x 7′ doorway. The standard electrical configuration of the M42BC allows it to be billed as a safe and easy “plug and play” installation.
Harmony would like to recognize the consistent effort of the employees at Consolidated Industrial Services in providing quality delivery and installations of Harmony Enterprises balers and compactors in the Philadelphia area. We are proud to partner with them and look forward to many more successful installations in the future!
Harmony Enterprises is the innovative global solutions provider for the waste handling and recycling industry. Not only do we pride ourselves on providing the right solution for your waste and recycling needs, we understand the importance of on-time, safe, and quality installation of your equipment. If you would like to learn more about our quality vertical balers, such as the M42BC, or how we can help you with delivery of our equipment to any location, call us at 800-658-2320, or Contact Us today!