John Henry Foster: A Customer Retention Success Story

The Value Of Customer Retention

Savvy business owners know the value of repeat customers. Their loyalty, referrals, and repeat business provide not only profits, but increased legitimacy as a company.  According to fivestars.com, “there’s mounting statistical evidence that shows customer retention is where it’s at.”

This month, Harmony Enterprises is incredibly proud to feature John Henry Foster, another MN based company that put its trust in Harmony and its vertical balers, not just once, but twice.  Here’s their story…

John Henry Foster’s Story

Mr. John Henry Foster began selling products out of a trailer with a determination to provide affordable and quality products to his customers. With this past in mind, today’s employees at John Henry Foster (JHFoster) are determined to build on that legacy and provide the absolute best products and services to their customers today.

As an independent distributor, they focus on their customer’s goals and deliver specialized products. JHFoster takes pride in being a leading automation and compressed air systems distributor and service provider that is committed to the values of integrity, innovation and reliability.

Headquartered in Eagan, MN, with an advanced robotics training facility and in-house UL 508A and UL 698A certified control panel shop, John Henry Foster also offers a fully-equipped team of mobile technicians who provide service to the 5-state area. Supported by JHFoster, their customers enjoy increased operational efficiency, decreased downtime, and, most importantly, maximization of profitability.

With JHFoster equipment, their customers have removed operational redundancies and reallocate man hours to more or other revenue generating activities. Their predictable and reliable solutions support peak productivity and quick recovery when problems occur. JHFoster’s customer’s customers are pleased with quality, employees are satisfied with production processes, and high profits enable sustainable growth for the future.

Much like JHFoster’s story, Harmony Enterprises once started as a small operation in the basement of a small local building in Harmony, MN. As the business grew and diversified, Harmony’s balers and compactors came to be recognized for their affordability, efficiency, longevity, and safety.

Harmony As Solutions Provider

Customers who have purchased or leased Harmony’s products in the past often enthusiastically come back to us a second time around.  This is definitely the case with JHFoster and their need for a new cardboard baler.

The first time around, JHFoster cited their pain point of having to break down boxes to throw them into their dumpster, while paying to have them hauled away to the landfill. They recognized the complete labor inefficiency of this process, not to mention the unnecessary hauling cost and strain put on the local landfill.

That’s when they decided to purchase their first M42BC Stockroom Baler from Harmony.  With their baler, they made 42″ bales out of cardboard boxes they receive from their many suppliers. With their Harmony vertical baler, JHFoster immediately saw the time savings of not having to manually break down boxes.

After several years of reliable operation, their existing baler needed to be replaced.  Curt Crouse, Network Administrator with JHFoster claims, “Our first M42BC cardboard baler worked great for many years.  It was in need of rebuilding, and we decided to just buy a new unit.”  So, they reached out to Harmony as their trusted solutions provider for a new M42BC.

With their new baler quickly installed, they noticed even more efficiency than before.

“The new baler runs a little faster than the old one which also saves time when loading lots of boxes to be crushed”, stated Crouse.

With its 20″x 42″ loading door opening and fast cycle time of just 11 seconds, its easy to see how this baler on casters is helping companies like JHFoster increase efficiency in their recycling operations.

This is another example of how Harmony Enterprises, like JHFoster, helps our customers remove operational redundancies and reallocate man hours to more or other revenue generating activities.

How Can Harmony Help You?

We love hearing from satisfied customers like John Henry Foster who are having success not only in their recycling programs, but in their overall business model. We look forward to providing service, equipment, and the lowest total cost of ownership to them for years to come.

Do you have a pain point in your business’s waste handling or recycling operations?

Are you losing money to unnecessary employee time breaking down boxes like JHFoster used to?  Are you paying haulers to take recyclable materials to the landfill? Or, are you utilizing a solution that is not set up to be optimized to exactly what your business needs?  In any case, our experienced sales team is here to listen and help you identify the right solution for your specific needs. We can provide you with customer referrals, no obligation site-reviews, and quotes on our full line of new and used balers, compactors, and liquid extraction equipment.

We appreciate our return customers but welcome the opportunity to earn your business!  Give us a call at (507) 886-6666 or Contact Us today!