According to logistics experts like QCS Logistics, “Customer satisfaction is key for companies seeking a competitive advantage. Reliable product delivery in the supply chain is a main factor in maintaining customer satisfaction, and logistics is an integral cog in the supply chain wheel.”
This statement could not be more true than in the waste handling and recycling industry. Consumers need to know that their equipment will arrive safely, on time, in good condition, and according to specification. They also need to be able to rely on efficient and professional installation and training of their machinery. The key element to all of these events taking place is seamless communication between manufacturer, logistics partner, service technician, and customer.
Harmony Enterprises prides itself on providing quality logistics for all of our customers. Our full time staff works to ensure your complete satisfaction. We deliver satisfaction with more than just quality products that perform as promised. We listen to your needs and communicate every detail of your product’s completion, delivery, and installation.
Recently, one of our many satisfied customers took the time to communicate their pleasure in our logistics efforts.
The ABB Group, located in Lewisburg, West Virginia, recently purchased a Harmony Enterprises’ M60STD Vertical Baler for their recycling needs. ABB is a global company with a diverse portfolio of capabilities. They are involved with solutions like control systems, automation, enterprise software, and consulting. They serve a wide range of industries that require them to maintain efficiency in all aspects of their operation. That includes waste handling and recycling. Having an well-planned and executed delivery, installation, and operational training of their new baler was a priority for this industry leader.
ABB’s Dave Viers commented, “Just wanted to let you know that everything went well with the install. Baler works great & we almost have our first bale done already. Wanted to say you guys have been great to work with on this project.”
Harmony Enterprises is proud to deliver satisfaction to our customers like ABB with quality products and dependable logistics. We recognize the importance of communicating with you through every step of your buying experience. When you choose Harmony Enterprises, our Proven Process guarantees that you will receive the Lowest Total Cost of Ownership and a True Partnership Approach. We are here to help you with new equipment, reconditioned equipment, installation, removal, technical support, operation training, replacement parts, preventive maintenance, wireless monitoring, and more. Contact Us today to learn more about how we can help you with your waste handling and recycling efforts, or call us at 800-658-2320!