Harmony Enterprises’ Advantage! Customer Service Software Is Changing The Way Businesses Manage Repair & Service
Even in the age of IoT technology and CRM software, many business owners struggle with service claims on their waste handling and recycling equipment. This is especially true if the business involves more than one baler or compactor in different locations.
The time it takes to internally communicate the issue, contact service companies, schedule on-site technicians, learn of parts ETA’s, and complete invoicing can be significant. Every minute spent on these tasks means lost downtime on valuable machines. Even worse, many important details can get “lost in translation” between parties. This results in more lost revenue and confusion.
There is a better and more affordable way to avoid this labor-intensive headache…Harmony Enterprises’ Advantage! Customer Service Software.
Here are 10 Reasons Why You Need Advantage!
When you need repair, parts, or preventive maintenance, you can create a ticket in your Advantage! dashboard. It is accessible in real-time by Harmony Customer Service and all licensed users at your location. There is no need for phone calls to multiple places to verify that the action has taken place.
- Once the ticket is entered, all parties can track all parts, service, and equipment ETA’s. You will improve scheduling and reduce downtime.
- Anyone with access can add comments to the service case. This lets everyone know of important changes or additions that may need to take place.
- All users can post photos and documents. This is important to see the work area for installation or repairs, any damage incurred, technician notes, invoices, etc.
- Advantage! gives you a direct line with Harmony Customer Service that allows you to communicate with a real person, usually the same day.
- With Advantage! you can view and print data graphs that capture patterns over periods of time. This data allows you to maximize your scheduling as well as plan for future preventive maintenance.
- Another reason why you need Advantage? It is mobile responsive and can be accessed by your mobile device, tablet, or desktop.
- Harmony Enterprises’ Advantage! is extremely affordable. The money saved in employee FTE’s and equipment down time provides an immediate ROI for the program. You can pay for the service with portions of the profits earned through its use!
- Harmony Enterprises is so confident that Advantage! will work for you, we will provide a free demo of the service in your location.
- Harmony Advantage! is another great product idea from Harmony Enterprises. When you buy from Harmony, you are assured that you receive the Lowest Total Cost of Ownership with a True Partnership Approach. We will be with you in all phases of the purchasing process to ensure your complete satisfaction.
Harmony Enterprises is the global solutions provider for the waste handling and recycling industry. We have many innovative differentiators that set us apart from the competition. If you are interested in learning more about these quality products and services, or our Advantage! Customer Service Software, please call us at 800-658-2320 or Contact Us today!