Improving The Customer Experience
Similar to our innovative products and services, Harmony Enterprises is continually looking for ways to improve the customer experience. According to HelpScout.com, “when asked about their preferences for support channels, customers say that they prefer live chat over social media, email, and even phone support.” This is largely due to its efficiency, accessibility, and convenience.
Harmony Offers Live Chat On Harmony1 Site!
Harmony is proud to announce that we now have live chat support offered on our www.harmony1.com website Monday-Friday during the peak site visitor hours of 8 AM and 12 PM CST. Adding this benefit to already user-friendly site is just one more way that Harmony sets itself apart from our competitors.
Not only does this feature provide an improved customer experience, it provides real time customer support and direction for those who might not be able to locate what they need by using the site navigation pane.
How Can Live Chat Help You?
Our live chat agents are experienced and professional members of our customer service department. They have years of service dedicated to assisting customers with baler, compactor, and liquid extraction equipment service, repair, maintenance, parts, manuals, and more.
With live chat, they will be able to:
- Help direct you to product and service offerings. As the industry leader in offering the widest range of equipment and service solutions, you have questions about how to sort through the different types of models on our site.
- They can help show you where to download machine product literature or watch product videos.
- They can help provide pdf copies of machine manuals.
- With live chat, you can get immediate basic technical support, or be given contact information to the relevant Harmony support person best suited to help you.
- Show you how to contact parts department or parts order form to expedite your parts ordering needs.
- Direct you to our Contact Us form from which you can request a free quote, site review, or additional information from our qualified sales team.
To use the chat, simply go the www.harmony1.com website, and click the green chat widget on the top right of each page. You will be prompted to begin typing your requests and an agent will be ready to assist you! Should your request require more time to answer and not be found through product pages, parts order forms, or contact forms, the agent may request your contact information and provide your answer in a timely manner at a later date.
Visit Harmony For All Of Your Waste & Recycling Needs!
We understand that every business has different needs when it comes to waste and recycling. Our dedicated sales team uses our Proven Process to ensure that every customer is proposed the right solution for their business. We offer free quotes, no obligation site reviews, and a true partnership approach. Contact Us or call us at (507) 886-6666. We can’t wait to chat with you today!
